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Customer Relationship Management

Today’s customers are armed with more information, more choices and more leverage than ever before—and their reach has never been greater. With razor-thin switching costs and little loyalty among end consumers, it is critical to provide customers with the rich, personalized, anytime and anywhere experience they expect in order to retain them. An inability to provide this type of experience can directly impact a company’s brand and profits as customers opt for competitive products and services.

To compete and innovate, businesses not only need a 360-degree view of the customer, they need to break down information silos and make this view consistently available across sales, marketing and customer service. In this way, customers can have a consistent unified experience at each touch point and personalized interaction regardless of the communication channel.

It is very important for a company to ensure that it has the right systems in place for managing customers. TechNetra makes sure that its customer management system encompasses all the processes and applications needed to manage the customer relationship.

Our focus on forward looking CRM solutions enables business process optimization through an outside-in perspective. Our CRM strategies and solutions help our clients think strategically through a “process first, technology second” approach. We are able to provide our clients with an effective and measurable CRM strategy based on upfront strategic consulting—including business-case development, road map and blueprint development, process re-engineering and capability maturity modeling. We build on that strategy with end-to-end implementation and support, backed by close industry partnerships with Salesforce.com, Oracle, Microsoft, SAP and others.

Taking advantage of agile private and public cloud solutions is a cornerstone of our CRM strategy. The very latest in CRM cloud enablement helps our clients quickly determine readiness and develop an actionable road map for moving to the cloud—and leverage all the agility and cost benefits that come with it. Our industry-leading Oracle/Siebel and SAP CRM offerings mean customers in industries that demand on-premise solutions can continue to enhance their CRM capabilities.

TechNetra maintains a focus on measurable business benefits throughout the development and implementation of its CRM solutions. These benefits include:

  1. Increased brand awareness

  2. Enhanced lead generation and qualification

  3. Increased sales through improved closure rates

  4. Improved customer satisfaction

  5. Enhanced customer relation management

  6. Faster time to market

  7. Increased customer retention and loyalty

  8. Improved customer service with faster resolution


TechNetra maintains strong partnerships with leading CRM vendors on globally recognized products such as Oracle, Salesforce.com, SAP and MS Dynamics (line of ERP and CRM dynamics) with multiple implementations for each product, enabling our clients to benefit from trusted expertise and insights.

Salesforce CRM
TechNetra is a customer focused and technology driven company providing a host of services around Salesforce Implementation and Customizations.

TechNetra maps your business processes to salesforce and takes all your services to the cloud, configures and develops a reliably strong, innovative and secure cloud based service. We establish customized implementation and extension for your business needs. We migrate your existing business data and customer data with sales and help your existing systems and provide enhancements as required.

Our broad portfolio of Salesforce Implementation and Management services blends business expertise, experience and technical knowledge, with a clear client insight that altogether help us develop perfectly tailored solutions to optimize value for our customers’ businesses.

TechNetra specializes in Salesforce Implementation in the following ways.

  • Map your business processes to salesforce and take all your services to the cloud, providing you a detailed cloud roadmap.

  • Configure and develop a reliably strong, innovative and secure cloud service. Establish customized implementation and extension for your business needs and technical environment.

  • Provide training and documentation for the services provided for easy and comfortable usage of the software. Helping the sales team to work efficiently and smoothly.

  • Migrate your existing business data and customer data with the sales cloud while maintaining the confidentiality of data.

  • Help build interfaces with your existing systems and provide enhancements as required.

  • Provide application support of the system and also support technically.


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